FAQ.

Once the paperwork and client questionnaire is completed, we aim to have a fully trained virtual assistant in your business within 5-7 days. This mainly depends on the complexity of your needs and requirements.

Of course, you can hire more than 1 Apex VA for your business depending on the skill set that you require and for what areas of business they will be specifically assigned. Some of our clients hire 2-4 virtual assistants for different areas of their business.

Once you are done with the Discovery Call with one of our Client Support teams and have the task requirements & work instructions list ready, our team will now start sourcing the VA that perfectly matches your skill requirements. The resume of these endorsed VAs will then be forwarded to your email for advance review prior to your scheduled interview with the endorsed candidates. You get a chance to review their professional experience, work accomplishments, and their DISC assessment result before conducting a zoom interview facilitated by your designated Client Service Manager.

Once you have made up your mind and finally decided who your hired Apex VA will be, we then send you an invoice for your chosen plan via email that you can pay with your Paypal account or credit card. A payment confirmation receipt will be sent via email and then we will start working on creating the work credentials for your hired VA such as a zoom account, email account and time tracking software that will be sent to your email too. We will then call you for a quick Client Onboarding before the initial VA handoff to ensure a smooth working relationship with your hired Apex VA.

Although this doesn’t happen at the moment, When this happens within a span of seven days from the date you hired them, no problem, just reach out to your Client Service Manager to discuss the situation. After learning more about your business requirements, our team will then start finding your perfect pair with ease at the quickest time possible, FREE of Charge!

All Apex Virtual Assistants are on a probationary period within the first 3 months of work, during which time you are able to terminate them by providing 24 hours notice. After three months, 14 days notice is required to terminate with a written reason for the grounds for termination.

We do provide part-time VAs on a temporary basis but many candidates are more interested in full-time and long-term positions. You may initially start part-time with them but should move your VA to a full-time position after 30 days in the future and this must be specified in your job description questionnaire.

This doesn’t happen yet, but if in case it does we will, as part of our 10-day guarantee present you with another three candidates free of charge. Following this, if you still cannot decide on hiring a an Apex VA from the second batch of candidates and want us to look for you, you will need to sign up for our service again.

Most of our Apex VAs prefer to work during normal office hours in the US which are between 8am to 6pm.

Yes. We will provide you with a few documents for you to sign. On the other hand, your Apex Virtual Assistant will sign the Independent Contractor Agreement with us so they will be aware of the scope of their roles and responsibilities, liabilities, and confidentiality policies.

Your first invoice is for the remaining work days for that month. This must be paid prior to your staff’s start date. On the 1st of each month, you will receive an invoice 2 weeks in advance with adjustments for actual hours worked during those days. As you can appreciate, it is very important that all contractors are paid on time and with no delays.

Credit Card or Paypal

You are only required to pay for hours worked, as there is no obligation to pay sick days or holidays. However, if you would like to provide compensation to your Apex Virtual assistant for time off, you are welcome to do so as long as prior notification to your Client Service Manager will be made vie email or zoom call.

As we encourage work-life balance, APEX Assistants observe major World and US Holidays. Your virtual assistant will be spending quality time with family and friends on these occasions during the year:

• May 30- Memorial Day
• July 4- Independence Day
• January 1- New Year’s Day
• November 24- Thanksgiving
• November 25- the day after Thanksgiving
• December 24- Christmas Eve
• December 25- Christmas Day
• December 31- New Year’s Eve

Apex Virtual Assistants are required to seek client approval for any paid overtime. You may coordinate with your designated Client Services Manager in case your overtime will be required for your VA.

Yes, we do. We use one for performance monitoring and payroll purposes as well as billing clients.

No. The Apex VA is responsible for settling its own government payments (e.g. BIR, PhilHealth, SSS, Pag-IBIG).